Support

Need help with KeyPay? Our support articles will guide you through all of our features. If you can’t find what you need, our support team is available to offer a helping hand*.

*Support is available to KeyPay partners only. If you’re using KeyPay through one of our partners, please get in touch with them to request support.

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Get started with KeyPay

Our setup workflow covers everything you need to get started with KeyPay from basic to complex payroll scenarios. You can also access our FAQs.

Step 1

The basics

Everything you need to complete in order to set up a pay run accurately.

  1. Business settings
  2. Payment files
  3. Uploading payment files
  4. Creating pay schedules
  5. Adding an employee
Step 2

Next steps

Maximise KeyPay’s features to streamline your processes even further.

  1. Automate pay runs
  2. Setting up deductions
  3. Setting up expenses
  4. Set up additional leave categories
  5. Set up locations
  6. Journal services
  7. Setting up admin/restricted users
Step 3

Employee access

Efficiently manage employee data.

  1. Employee portal settings
  2. Timesheet overview
  3. Rostering overview
  4. Clock Me In
Step 4 - The final stage

Pay runs

Successfully complete your pay run with these steps.

  1. Entering current opening balances
  2. Create pay run
  3. Finalise pay run

Our Support Team

KeyPay's expert customer support team is ready to help.

12 month stats as at December 2021 including weekends and evenings.

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